Terms of service

Darn Tough Vermont Terms of Use

Last Updated: March 24, 2026

Introduction

This website, www.darntough.com (the “Site”), is owned and operated by Cabot Hosiery Mills, Inc., doing business as Darn Tough Vermont (“CHM,” “we,” “us,” or “our”). These Terms of Use (“Terms”) govern your use of the Site and your purchase of products through the Site.

By placing an order through the Site, entering a sweepstakes or promotion, opting in to receive marketing emails, or reviewing these Terms, you agree to be bound by these Terms. If you do not agree to these Terms, please do not make a purchase or otherwise engage with the Site in any of the aforementioned ways. By using the Site, you represent that you are at least 18 years of age or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding agreement. If you are under the age of majority in your jurisdiction, you may use the Site only with the involvement and consent of a parent or legal guardian, and that parent or guardian agrees to be bound by these Terms on your behalf.

We do not knowingly collect personal information from children under thirteen (13) years of age. If you believe a child under 13 has provided us with personal information, please contact us at support@darntough.com and we will take steps to remove that information.

In addition to these Terms, your use of the Site and purchase of products are subject to our Privacy Policy, Returns & Exchanges and Shipping policies, Terms for Special Promotions, and our Unconditional Lifetime Guarantee, each available via the foregoing hyperlinks. Those policies are incorporated into these Terms by reference.

Changes to These Terms. We may update these Terms from time to time. When we do, we will revise the “Last Updated” date at the top of this page. For material changes (e.g., changes to dispute resolution terms, liability limitations, or your rights and obligations), we will provide notice by posting a prominent announcement on the Site. Your continued use of the Site following the “Last Updated” date constitutes your acceptance of the revised Terms. If you do not agree to the revised Terms, you should discontinue use of the Site.

Orders

Acceptance. When you complete checkout and your payment is processed, unless you cancel within thirty (30) minutes as provided at the time of checkout, your order is accepted and a binding purchase agreement is formed between you and us. We will send you a confirmation email with your order details and shipping information.

After an order has been accepted, we may cancel the order (a) if we have a reasonable basis to believe the order was placed for resale or commercial redistribution rather than personal use; or (b) on the rare and inadvertent occasion that one or more products in the order are out of stock or otherwise unavailable after checkout.

If we cancel an accepted order, we will notify you at the email address associated with your account and issue a full refund to the original payment method for any cancelled items.

Payment Disputes and Chargebacks. If you are dissatisfied with a purchase or believe a charge is incorrect, we ask that you not initiate a dispute with your payment provider or bank, but instead contact us directly at support@darntough.com, or by using our Chat button, or any of the alternative means of contacting us that are listed on our Contact Us page. Our customer service team, together with our Unconditional Lifetime Guarantee, are designed to resolve product and order issues, including returns, exchanges, and refunds, without the need for a payment dispute.

If a chargeback or payment dispute is filed with respect to an order that has been shipped or delivered, and the dispute is resolved in your favor or the charge is reversed, you agree to return the products to us within thirty (30) days of the reversal. If you do not return the products within that period, you remain responsible to us for the full purchase price of the products retained, and we reserve the right to pursue collection of that amount.

We reserve the right to suspend or close your account and to decline future orders from you if a chargeback or payment dispute is filed in circumstances where we fulfilled the order in accordance with these Terms.

Quantity Restrictions. The Site is intended for individual consumers purchasing products for personal use. To ensure product availability for all customers and to protect the integrity of our authorized retail channels, we may limit the quantity of any product that may be purchased per person, per household, or per order. We may identify orders placed under the same customer account, the same payment method, or the same billing or shipping address as part of the same purchasing pattern for purposes of applying these limits. If an order exceeds an applicable quantity limit, we will notify you and may adjust the order to conform to the limit or cancel the excess portion, with a refund issued for any cancelled items.

Account Information. You agree to provide accurate and current information when placing an order or creating an account on the Site, including your name, email address, billing and shipping addresses, and payment information. You are responsible for keeping your account information up to date so that we can fulfill your orders and communicate with you as needed. If inaccurate account or shipping information results in a failed or misdirected delivery, we will work with you to resolve the issue but are not responsible for delays or additional shipping costs caused by information you provided.

Third-Party Features. Certain features of the Site are provided through third-party service providers. We do not control these third-party services and are not responsible for their availability or performance. If you experience an issue with any feature on the Site, please Contact Us and we will work to resolve it.

Products

Availability. All products offered on the Site are subject to availability. We may introduce new products or discontinue existing products at any time. Product descriptions and specifications on the Site may be updated from time to time to ensure accuracy and improve user experience. Product availability on the Site does not constitute a guarantee that any particular product will remain available for future purchase.

Product Images and Colors. We make every effort to display product colors and images on the Site as accurately as possible. However, the actual colors you see will depend on your device, monitor settings, and display calibration. We cannot guarantee that your device’s display of any color will accurately match the color of the product as received.

Pricing. All prices displayed on the Site are in U.S. dollars unless otherwise indicated and do not include applicable taxes or shipping charges. Shipping costs – or free shipping, where applicable – are calculated and displayed at checkout before you complete your purchase. We reserve the right to change product pricing at any time. Any price change will apply to orders placed after the change takes effect and will not affect orders already accepted at checkout.

Returns, Exchanges, and Warranty. Products purchased through the Site may be returned or exchanged in accordance with our Returns & Exchanges policy. All Darn Tough products are also backed by the Unconditional Lifetime Guarantee, the terms of which are described on that page.

Customer Reviews and Submissions

Customer Reviews. We welcome and encourage customers to share honest feedback about the products they purchase from us. By submitting a review, you represent that you have purchased or used the product you are reviewing and that the review reflects your genuine experience. If you have a material connection to us – for example, if you are an employee or received a free product – you must disclose that relationship in your review.

Ownership of Reviews. By submitting a review, you transfer to CHM all right, title, and interest in the review, including any intellectual property rights. We may use, reproduce, modify, display, and distribute your review in any medium and for any purpose, including on the Site, in marketing and advertising materials, and on third-party platforms. You waive any right to compensation for our use of your review. If transfer of ownership is not permitted under applicable law, you grant CHM a perpetual, irrevocable, worldwide, royalty-free, fully sublicensable license to use the review in all media and for all purposes.

Review Moderation. Customer reviews submitted with a rating of four stars or above are published upon submission. Customer reviews submitted with a rating below four stars may take a few extra days because they are looked at by customer service to identify potential areas of improvement in our goods or services. All reviews are evaluated against the content standards described below. We do not suppress reviews based on their rating or sentiment, and the outcome of any customer service review has no bearing on whether a customer review is published.

Content Standards. We may decline to publish, or may remove after publication, any review that:

  1. contains statements of fact that are demonstrably false or made with reckless disregard for their accuracy;
  2. contains obscene, threatening, or harassing language, including personal attacks on individuals;
  3. includes personal information of any third party;
  4. impersonates any person or entity, or falsely represents an affiliation with any person or entity;
  5. infringes the intellectual property rights of any third party;
  6. is spam, is unrelated to the product being reviewed, or contains commercial solicitations or advertising for third-party products or services;
  7. contains viruses, malware, or other harmful code; or
  8. contains AI-generated content (text or images).

Post-Publication Removal. A published review may be removed if it is found to violate the content standards above, if the reviewer did not purchase or use the product, if removal is required by court order or legal process, or at the request of the reviewer who submitted it. We will not remove a published review solely because it is negative or because a customer service matter has been resolved.

Our Right to Respond. We reserve the right to post a public response to any customer review. Responses will be factual, professional, and directed at the substance of the review.

Your Rights. Nothing in these Terms restricts or limits your right to share your honest opinions – whether positive or negative – about CHM, its employees or agents, or its products and services, on this Site or elsewhere. Consistent with California Civil Code § 1670.8 and the federal Consumer Review Fairness Act (15 U.S.C. § 45b), any provision that purports to prohibit, penalize, or restrict your right to leave an honest consumer review is void and unenforceable.

Customer Submissions. If you send us any creative ideas, suggestions, or proposals (“Materials”), you automatically transfer to us all right, title, and interest therein without restriction, right to attribution, or compensation to you. We are under no obligation to review, acknowledge, or respond to any Materials, and no submission creates a confidential relationship between you and us.

Intellectual Property

All content on the Site, including text, product descriptions, photographs, images, graphics, logos, page design, and software, is the property of CHM or its licensors and is protected by United States and international copyright, trademark, and other intellectual property laws. The Darn Tough and Darn Tough Vermont names, logos, and all related trademarks, service marks, and trade dress are the exclusive property of CHM. You may not reproduce, distribute, modify, display, or create derivative works from any Site or product packaging content without CHM's prior written authorization. Nothing in these Terms grants you any right, title, or interest in the Site content or CHM's intellectual property, except for the limited right to access and use the Site for personal, non-commercial purposes in accordance with these Terms.

You may create hyperlinks to the Site, provided that the Site is not portrayed in a false or misleading manner and the linking site does not contain material that is obscene, hateful, discriminatory, harassing, or threatening.

Third-Party Links

At Find a Store, the Site contains links to websites and social media accounts of authorized retailers that sell Darn Tough products. If you purchase our products through a third-party retailer, that transaction is between you and the retailer and is subject to the retailer's own terms, pricing, and policies, not these Terms. However, our Unconditional Lifetime Guarantee applies to our products regardless of where you purchase them. Some retailers accept warranty claims, but you may always submit your warranty claims directly to us in accordance with the terms at www.darntough.com/pages/our-unconditional-lifetime-guarantee. A link to a third-party website does not constitute an endorsement by us of all content, products, or services available on that site.

The Site also contains links to websites operated by third parties, including industry organizations and certification bodies whose standards are relevant to our products and manufacturing practices. These links are provided for your information and reference. We do not control the content of third-party websites and are not responsible for their availability or accuracy.

Prohibited Uses

In addition to any other prohibitions set forth in these Terms, you agree not to use the Site:

  1. for any purpose that violates applicable federal, state, or local law or regulation;
  2. to submit fraudulent orders, provide false billing or shipping information, or use stolen or unauthorized payment credentials;
  3. to infringe upon or violate the intellectual property rights of CHM or any third party, including the unauthorized reproduction or use of the Darn Tough Vermont® trademarks, logos, product images, or copyrighted content;
  4. to harass, threaten, abuse, or intimidate any person, including other users, our employees, or our agents;
  5. to upload or transmit viruses, malware, or any other malicious code that may affect the functionality or operation of the Site;
  6. to collect, harvest, or otherwise gather personal information of other users without their consent;
  7. to use any automated means – including bots, scrapers, or crawlers – to access, index, or extract data from the Site without our prior written authorization; or
  8. to interfere with or circumvent the security features of the Site or attempt to gain unauthorized access to any systems or networks connected to the Site.

CHM reserves the right to terminate your use of the Site for violating any of the prohibited uses described in these Terms.

Disclaimer of Warranties

The Site and all content, features, and functionality made available through the Site, including product descriptions, images, pricing information, and account services, are provided on an “as is” and “as available” basis. To the fullest extent permitted by applicable law, CHM disclaims all warranties, express or implied, with respect to the Site and its content, including the implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Without limiting the foregoing, CHM does not warrant that: (a) the Site will be available on an uninterrupted, timely, secure, or error-free basis; (b) the information, content, or materials available through the Site will always be accurate, complete, or current; or (c) defects in the Site will be corrected.

This disclaimer applies solely to the Site and the digital services provided through it. It does not limit, modify, or disclaim any express warranty provided by CHM with respect to its physical products, including our Unconditional Lifetime Guarantee, which is governed by its own terms.

Site Availability

CHM reserves the right to modify, suspend, or discontinue the Site (or any part of it), temporarily or permanently, at any time and for any reason, including for scheduled maintenance, system updates, or business decisions regarding product availability. Where reasonably practicable, CHM will provide advance notice of any planned extended disruption. CHM shall not be liable to you or any third party for any modification, suspension, or discontinuation of the Site.

Limitation of Liability

To the fullest extent permitted by applicable law, in no event shall CHM, its directors, officers, employees, affiliates, agents, suppliers, or service providers be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising out of or related to your use of or inability to use the Site or any products purchased through the Site, regardless of the legal theory (whether contract, tort, strict liability, or otherwise) and regardless of whether CHM has been advised of the possibility of such damages.

Nothing in these Terms: (i) excludes or limits CHM’s liability for personal injury caused by its negligence or the negligence of its employees or agents; (ii) excludes or limits CHM’s liability for fraud or fraudulent misrepresentation; (iii) limits any rights you may have under the Magnuson-Moss Warranty Act, or other consumer protection laws that cannot be excluded or limited by contract; or (iv) excludes or limits any liability that cannot be excluded or limited under applicable law.

To the fullest extent permitted by applicable law, CHM’s total aggregate liability to you for all claims arising out of or related to the Site or these Terms shall not exceed the greater of: (a) the total amount you paid to CHM through the Site during the six (6) months immediately preceding the event giving rise to the claim, or (b) one hundred dollars ($100.00).

If any limitation or exclusion set forth in this section is found to be unenforceable in any jurisdiction, the liability of CHM shall be limited to the maximum extent permitted by the law of that jurisdiction.

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES YOU TO NOTIFY US OF ANY DISPUTE AND PROVIDE US WITH AN OPPORTUNITY TO RESOLVE IT BEFORE INITIATING A FORMAL LEGAL PROCEEDING

Dispute Resolution

Notice and Opportunity to Resolve. Before initiating any formal legal proceeding, whether in court, arbitration, or any administrative forum, arising out of or relating to these Terms, your use of the Site, or any product purchased through the Site (a “Dispute”), you agree to first provide CHM with written notice of the Dispute and a reasonable opportunity to resolve it. Your notice (“Notice of Dispute”) must describe the nature of the Dispute, the facts supporting it, and the relief you seek, and must be sent by email to Cabot Hosiery Mills, Inc. at support@darntough.com or by first class mail, return receipt requested, or an overnight delivery service that requires signature upon delivery, to Cabot Hosiery Mills, Inc., 364 Whetstone Dr, Northfield, VT 05663, Attn: Legal Affairs. Similarly, if CHM has a Dispute with you, CHM will send a Notice of Dispute to the email address or physical address associated with your account or order before initiating a formal proceeding. Notice by email shall be effective only if the sender receives a confirmation or response indicating that the email was received by the intended recipient.

Following receipt of a Notice of Dispute, the parties shall have sixty (60) days to attempt to resolve the Dispute informally and in good faith. During this period, the party receiving the Notice shall respond in writing within fifteen (15) days describing its position or proposed resolution. Neither party may initiate a formal legal proceeding until the sixty-day period has expired without resolution. This requirement applies regardless of where any subsequent proceeding may be brought and is a precondition to any claim, not a limitation on the forum in which the claim may be pursued.

Scope. This notice-and-resolution requirement applies to all Disputes between you and CHM, including claims under any federal, state, or local statute, regulation, or common law, and regardless of the legal theory on which the claim is based (whether contract, tort, warranty, consumer protection, or otherwise). Nothing in this provision limits your right to file a complaint with any governmental agency, including, but not limited to, the Federal Trade Commission, or the Attorney General of your state of residence.

Company Information and Order Fulfillment (Notice under Cal. Bus. & Prof. Code § 17538)

This Site is owned and operated by:

Cabot Hosiery Mills, Inc.
364 Whetstone Dr.
Northfield, VT 05663
Phone: (877) DARNTUF

Returns and Refunds. CHM’s return and refund policy is available at its Returns & Exchanges policy. If you are not satisfied with a purchase, you may return the product in accordance with that policy for a refund or exchange. All Darn Tough products are also backed by our Unconditional Lifetime Guarantee.

Order Fulfillment. CHM will ship your order within thirty (30) days of the date your payment is processed. If CHM is unable to ship any item in your order within that period, CHM will notify you by email of the delay and provide you the option to cancel the affected item for a full refund.

Customer Service. For questions about your order, returns, or the Unconditional Lifetime Guarantee, you may contact us at support@darntough.com. Please see our Contact Us page for additional ways to reach us.

California Residents (Notice under Cal. Civil Code § 1789.3)

California users of the Site are entitled to the following specific consumer rights notice:

The Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or by telephone at (800) 952-5210.

Governing Law

These Terms and any Dispute shall be governed by and construed in accordance with the laws of the State of Vermont, without regard to its choice-of-law provisions; provided, however, that any claim falling under the exclusive jurisdiction of United States federal law shall be governed by applicable federal law without regard to choice-of-law provisions. Nothing in this section limits or waives any rights you may have under the consumer protection laws of your state of residence that cannot be waived by contract.

Jurisdiction and Venue

Subject to any consumer protection laws of your state of residence, any Dispute that is not resolved through the notice-and-resolution process shall be submitted exclusively to the federal and state courts of competent jurisdiction located in or serving Washington County, Vermont, and you and CHM hereby consent to the personal jurisdiction and venue of those courts. Notwithstanding the foregoing, CHM retains the right to bring an action in any court of competent jurisdiction to seek injunctive or other equitable relief to protect its intellectual property rights.

Severability

If any provision of these Terms is found by a court of competent jurisdiction to be unenforceable, that provision shall be enforced to the maximum extent permitted by applicable law, and the remaining provisions of these Terms shall continue in full force and effect.

Entire Agreement and Waiver

These Terms, together with all of the policies incorporated by reference in the Introduction, constitute the entire agreement between you and CHM with respect to your use of the Site, your purchase of products through the Site, and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, relating to the same subject matter. The failure of CHM to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

Contact Information

Questions about these Terms should be sent to dtcadmin@darntough.com.